I hope this helps someone and encourages others to get the product. I think it is a great product and many of the poor reviews are because people didn't know how to use the mounting system. I gave it 4 stars because it doesn't have any tips in trouble shooting for when it leaks out the bottom. It should at least say to look at the drain hose and that it may be leaking inside from there and only appear to be leaking from the bottom. I also think Waste King should have made a video to show the EZ mount system. I mean it took me less than 10min. to do it all. Lastly, I don't like the click it can make when it turns on. While lots of people mention this and the directions say it's normal it is not "standard" in the garbage disposal business, meaning most don't make this noise. It can be startling and sound like something metal is in your disposal. While it is normal for their units, I still don't like it. It will take getting used to and then what if something metal is in my disposal will I think there isn't and that it's the click. That could cause damage very quickly if I think it's nothing and it is something.
This is one of the biggest problems I’ve come across. When you start to notice a leak underneath your sink, it’s very easy to blame the quality of your garbage disposal. As you browse through the reviews on our website, you will probably notice I rarely mention a problem with leaking (if at all). This is because for the most part, the problem isn’t your unit but they way it has either been installed, or you could have a problem with the pipes it’s connected to.
While you were testing the red switch at the bottom of the unit, you may have noticed a small opening in the center. If the unit is clogged or humming, you can try to free up the unit by using the wrenchette (Hex-Torx key) that came with your unit or a 1/4 inch allen wrench. Simply place the wrench into the center hole and move it back and forth until the whatever is clogging your unit is dislodged. Once your unit is moving freely, turn it back on to test. If the unit still won't turn on, it may be necessary to take the unit apart.
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Lay the disposal on its side under the sink so you can make the electrical connections. Make sure the circuit breaker is off. Remove the plate on the bottom of the disposal to expose the wiring and use wire connectors to connect the wires from the disposal to the matching wires from the power supply. Finally, secure the power cord to the bottom of the disposal using the proper connection. Replace the plate to cover the wires. (See Fig 6)
If the source is not a connection from above then your disposal needs to be replaced. Try cupping your hands around the very top under the sink while running water. The ring that seals the gasket turns clockwise to tighten. The only other repairable leak would be where the piping comes out the side. There can also be a smaller dishwasher drain hose above that.
The company Waited hired has an “A plus” rating with the Better Business Bureau and has been in business for 14 years. They didn’t do anything wrong, so CBS4 is not naming them. They didn’t want to discuss the charges. They stand behind their billing, but they didn’t like having a customer who was unsatisfied. The company agreed to refund $400 to Waite.
Fast Garbage Disposal Replacement