She knew about the service call fee. The 4 On Your Side Investigation found that’s a common fee. Consumer Investigator Jodi Brooks called around to try to get an estimate from private plumbers for a garbage disposal replacement. None of the businesses we called would give an estimate over the phone. All of them wanted to look at the situation before committing to a price, and all wanted to charge a service fee to come out. Brooks found only one plumber who would come out without charging.
Update: As an aside, I also learned from my research that the best way to clean my disposal is to use citric acid. Having previously had no idea what citric acid was used for, I decided to order some from Amazon, going with the brand my sister uses: Citric Acid Powder - Ultra Fine Pure Powdered Crystals - Natural Preservative Food Grade Quality (16 oz) and gave it a whirl after 3 months of using my disposal. I let the citric acid sit with some water in the disposal for about ten minutes, and then I let it run for a solid 2 minutes. I repeated the procedure a few times and after about 30 minutes—wow, all the leftover gunk and food was flushed out of the disposal, leaving it clean with a very mild citrus scent. I feel like I’m becoming a real DIY at home kind of guy.
Cecilia Harsch has been writing professionally since 2009. She writes mainly home improvement, health and travel articles for various online publications. She has several years of experience in the home-improvement industry, focusing on gardening, and a background in group exercise instruction. Harsch received her Certified Nurses Assistant license in 2004. She attended Tarrant County College and studied English composition.