If the disposal is hit hard enough, it can actually move and shift so that it no longer sits right. The pipes can be moved; the seals can be pressed in an awkward position; or the retaining bolts can loosen. Make sure nothing has been knocked out of place. Then, check to see where the water is coming from and tighten up the bolts. If this does not fix the leak, then you will need to replace the putty or the sealing ring.
The company Waited hired has an “A plus” rating with the Better Business Bureau and has been in business for 14 years. They didn’t do anything wrong, so CBS4 is not naming them. They didn’t want to discuss the charges. They stand behind their billing, but they didn’t like having a customer who was unsatisfied. The company agreed to refund $400 to Waite.
My old built in guard got destroyed over the years. Rather than remove the whole disposal I ordered this, hoping it would solve the problem of the noise and the water and food particles that would fly out of the disposal onto my slightly hairy chest and face. This solved both problems. It is so quiet that it is like white noise. Such a calming sound that you can sleep to it.
Some folks knocked the instructions. Take heart. It appears that the Waste King guys have heard the criticisms from the negative reviewers. I am guessing that they have been re-written to better explain the installation because they are really easy to follow. My best advice is this: don't be afraid of a difficult or confounding set of installation instructions. It is really easy. Here's what you do. Go to youtube.com and search for a video on How To Remove Your Existing Garbage Disposal because this is the hardest part. You will find one that matches yours. Watch it. I started removing the Badger incorrectly, stopped, watched a video, and then it was a piece of cake. In my case, I shouldn't have removed the three long screws before removing the body of the old one. You do it after it is disconnected. READ the instruction manual carefully. Then go ahead and youtube the Waste King installation video. It is very easy once you see it done. No filing or grinding gaskets, and Good Lord, no car jacks under your sink please. If it is hard then you are doing something wrong. STOP!!! Review the procedure. Start again. The directions are actually very explicit. The parts are well labeled. The diagrams show you what to do. The videos show you what to do. If you prepare yourself (15 minutes of reading and watching videos, tops) you will fly though the installation and be a happy person.